Terms, guarantees and refunds

Who provides the service

Lyoko Launch is a service of Lyoko Labs LLC, delivered remotely. Questions: hi@lyokolabs.com. Legal and billing: legal@lyokolabs.com.

What you buy

Each service includes exactly what its page and your order list. New app features, redesigns and backend rebuilds are not included and are quoted separately.

Apple’s Developer Program fee ($99 a year) and Google Play’s registration fee ($25 once) are paid by you directly to Apple and Google.

Your accounts and your app

You are the account holder and the publisher in both stores. You decide and confirm every privacy and content declaration we prepare.

You give us access through team roles in App Store Connect and Google Play Console. We never ask for or store your passwords. You can remove our access at any time.

Everything we produce for your app belongs to you once paid.

Timelines

Launches start on the dates shown at checkout. The 10-business-day submission window starts when both developer accounts are verified and we have access.

Store review times are set by Apple and Google, not by us.

Guarantees

On-Time Submission: if we don’t submit within 10 business days of your accounts being verified, we refund $300. This applies when you answer our questions within 2 business days.

Approved, or We Keep Working: if a store rejects the app, we keep working on the rejection at no extra cost. If the app isn’t approved 60 days after first submission, we refund $1,000. This applies when the app passed our Readiness Verdict and its scope didn’t change after submission.

Go or no-go: if our Readiness Verdict finds the app can’t pass review, we refund everything you paid for the launch except the $149 verdict.

Rejection Rescue: if we can’t give you the cause and a fix plan within 2 business days of receiving access, you pay nothing.

Apple and Google make the final decision on every app. Our guarantees describe what we do and what we refund; they don’t promise a store decision.

Payments and payment plans

Payments are processed by Stripe. The 3-payment plan totals $3,150 and is charged monthly from the day you order.

Credits from a Readiness Verdict or Rejection Rescue apply to an Approved Launch ordered within 14 days.

Refunds and cancellations

Before we start work, you can cancel for a full refund.

After we start, work already done is not refunded, apart from the guarantees above. If you stop a launch before submission, remaining payment-plan instalments are cancelled.

Care Plan, monthly: cancel any time by email; it ends at the end of the paid month. We remind you 7 days before the first charge. Care Plan, 12 months: refundable pro rata within the first 30 days.

Privacy

We use the details you give us only to deliver your order and contact you about it. Your answers on these pages are also saved in your own browser, so you can come back to them.

We use PostHog analytics to understand how people use these pages. We never see or store card details: Stripe handles them.

Test mode

While card payments are being set up, checkout runs in test mode. Real cards can’t be entered. You can reserve a place instead, and we email a secure Stripe payment link within 1 business day.